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Terms and conditions

For Norwegian terms please see this page.

The document was last updated June 24th 2021. For specification see the end of this document.

Kristiansand Dyrepark AS is the technical manager of bookings made at Dyreparken.no

• You must be 18 years old to order online
• You are responsible for using correct information, e.g. correctly spelled names, addresses, email address, or phone number. Fees may occur to cover costs as a consequence of wrong information.
• Dyreparken is not liable for orders that due to technical difficulties do not reach Dyreparken.
• Otherwise Norwegian laws and regulations apply

Ordering using credit card
When a booking is confirmed, the credit card is approved and the entire sum will be charged immediately.

Ordering using invoice
If you wish to pay using an invoice, we offer Afterpay Faktura and Afterpay Delbetaling, in collaboration with Arvato Finanse AS. Read more here.
The invoice will be issued by email from faktura@afterpay.no and you have 14 day payment deadline. Arvato Finance AS is responsible for following up payments. Note that your email address has to be correct since invoices are issued by email. It is not possible to pay the invoice with a gift certificate from Dyreparken.

With Delbetaling (paying in installments), you can divide the payment for a number of months. You pay a fixed price each month until the sum is paid in its entirety. You can at any time pay the entire sum left without being charged extra fees.
With “Afterpay Konto” you can divide up your payment. Read more here.

You can also find your invoice and divide the payment by logging in to www.myafterpay.no.
You have to be 18 years old to order with AfterPay, and be a registered citizen in Norway, and approved in the credit check that is run simultaneously with your order.

In the case of delayed payments, a payment reminder and/or a collection notice will be issued, and government regulated fees be added. If payments are still not made, the invoice will be forwarded to a collections office and further fees will accrue.
NB! Ordering using invoice follows the same terms and conditions as with other payment methods.

Bookings done as a reservation
When ordering through our Servicesenter, it is possible to do a booking as a reservation with a given payment deadline (only available on request). You will find the payment deadline in the email you receive after the reservation has been made, and at Min side (My page) on dyreparken.no. The reservation will be cancelled automatically if payment is not done within due date, and the reserved products will be available for sale at dyreparken.no. It is therefor important that you pay your reservation before it expires. When payment is done you will recieve a booking confirmation, and you can download tickets from Min side (My page) og find your order in our app. You can also order additional products after the reservation has been paid.

You can choose between the following payment methods: Credit card, Vipps, gift certificate from Dyreparken, and invoice from AfterPay. Please note that if you choose invoice from AfterPay it is not necessary to pay the invoice at the due date that you find at My page at dyreparken.no, you can follow the payment deadline that is set in your invocie from AfterPay (14 days ahead). Invocie will be issued by email.

If an unpaid reservation is cancelled Dyreparken is not responsible for delivering an equivalent booking with the same content and price as originally reserved. We operate with dynamic prices, and products may be sold out. A confirmation for a reservation like this is not a valid booking confirmation, this will be issued when the reservation is paid.

Will be issued by email.

Confirmation for tickets
You will receive one or two emails from us. If you order tickets to the present or following day, you will receive one email confirmation and one email containing tickets.
If your visit takes place in the future, you will only receive an email with confirmation.
Tickets can be downloaded as mobile tickets or PDF-files on your My Page (“Min Side”) at www.dyreparken.no/logg-inn/. Your confirmation contains a step-by-step instruction. Your tickets will also be available in our app.

Confirmation for annual pass
You will receive an email with booking confirmation and other practical information regarding the annual pass you have purchased. Do not delete the confirmation email, as this is considered a receipt. If this is your first time buying an annual pass you can collect your physical card at our ticket booths/Guest Services by the main entrance. If you renew an existing annual pass you can continue to use the physical card you already have. Digital annual pass can be downloaded from My page/Min side at dyreparken.no, and it will be available in our app.

Confirmation for accommodation
Immediately following your booking, a confirmation for accommodation will be issued by email.
Note: Minimum age 18 years old to book a stay.
Upon receiving the confirmation, the renter is responsible for checking that the date and room type is correct.

Not received an email confirmation?
If you do not receive an email confirmation immediately following your purchase, please check your spam folder.

Tickets to the Zoo / Water Park
Tickets to the parks are valid only for the dates you have chosen during the booking process. Multiple-day tickets are always valid consecutive days. Tickets can be upgraded/changed to other dates the same year on My Page (Min Side) or in the ticket booths / Guest Services for a fee. By changing multiple-day tickets forward in time, we always change the first day of the ticket, and the remaining days will be valid for the consecutive days following the new date. Upgrading to an additional day will always mean a consecutive day.

It is important that you treat your online ticket as a security paper, and make sure it is not copied or printed multiple times. If Dyreparken has reason to believe misuse/forgery has taken place, e.g. copying tickets, you may be asked to show ID. We therefore ask you to bring your payment card or other valid photo ID to the Zoo. Entrance tickets are personal, and one entrance ticket cannot be used by multiple persons.

Even if you always can print a new copy of the ticket, you may be refused entry if someone else has used your ticket to enter earlier that day. The ticket thus is only valid for the number of times/days specified on the ticket. Any attempt of misuse/forging tickets will be considered as document forgery and be reported to the police.

If you have received a ticket marked “Invitert” or “Samarbeidspartner”, please note that these cannot be sold, as they are free tickets. Misuse may lead to cancellation of the ticket. A ticket like this is only valid within the year printet on the ticket, and an unused ticket can not be transfered to the next year. Some of these tickets can be upgraded to an extra day, please contact us with you ticket number to check if this is possible for your ticket. The ticket will be marked with a price level between 1 and 7, indicating the period the ticket can be used. At this page you can check the validity.

Annual pass
An annual pass to the Zoo and Amusement Park is valid an unlimited number of times between January 1st to December 31st in the year you have booked for.
Annual pass for “Both Parks” can be used an unlimited number of times to both the Zoo (January 1st to December 31st) and Water Park (Easter holidy until autumn holiday).

Summer season tickets to the Water Park is valid an unlimited number of times in a given period (specified on your tickets, the dates may vary from year to year).

Check our openings hours, as we operate with different opening hours throughout the year, with varying number of attractions, stores, and eateries open.

An annual pass/season tickets is personal and may only be used by the owner of the card. Any misuse of season tickets will be lead to a cancellation of the card in the current year, and may in some cases lead to police charges. The amount paid for the pass/tickets will not be refunded.
Each annual pass holder must have their own pass, which also applies to children ages 0-2 years old. By purchasing an annual pass up until the day before the child turns 3 years old, will warrant a free pass for the rest of the year.

Forgotten annual pass
If you forget your annual pass, please contact the ticket booth or Guest Services when you arrive to receive an entrance ticket for NOK 30 per forgotten ticket. Only possible by showing ID.

Lost annual pass
If you lose your annual pass, please contact the ticket booth or Guest Services upon arrival. There is a NOK 50 fee to print a new pass. Only possible by showing ID.

Shows / Experiences
Tickets to shows and other experiences are only valid for the day they have been purchased. Tickets can be changed for a fee up until 7 days before the originally booked date.

Additional products
Additional products are only valid for the date they have been purchased. They can mostly be changed for another day up until 1 day before the original date, but may be depended on a main products. Check your My Page (Min Side) for exact dates.

Selling tickets between two private parties
You may sell entrance tickets, show tickets or additional products on to someone else, but please note that you as the seller are responsible for giving correct information about the product to the buyer. This also includes information about the terms and conditions for the products you sell.

Settlement are done between seller and buyer, and Kristiansand Dyrepark AS/Dyreparken Overnatting AS it not part of this trade. When selling or buying entrance tickets and show tickets you do not need to inform Dyreparken about this. When selling additional products that are specified to the participants name, like «Dyrepasser for en dag», Dyreparken needs to be informed about the sale. It is not allowed to sell annual pass/season tickets, or free tickets marked with «Invitert» or «Samarbeidspartner».

Definition for a package deal/campaign bought at dyreparken.no
A package deal bought at dyreparken.no is defined as a pre-assembled package where the content is defined and set by Dyreparken. It is clearly communicated during the booking process that one has chosen a package deal, e.g. when choosing accomodation and in the shopping basket. The package deal will have a specific name (e.g. Sjørøverferie, Dyrisk sommerferie, Safariferie etc) and the total price is presented as one total amount. The package deal will either contain accomodation and entrance tickets, or accomodation, entrance tickets and tickets to the show Kaptein Sabeltann or Sirkus Jesper. The entrance tickets will be valid from arrival day until departure day, and will give access to both parks (Zoo and Water Park) during the period the Water Park is open, and access to the Zoo during the period the Water Park is closed. The cancellation policy for a package deal will not be valid for a booking containing the same products if it`s not booked as one of our package deals.

 

Terms for accomodation and what the rental price includes: 

The rental price in Abra Havn includes:
* Use of the apartment and its facilities/equipment, any entertainment in Abra Havn, and end-of-stay-cleaning
* Before departure the apartment must be tidied and the dishwasher must be started. Fees for extra cleaning may apply if these steps are not made.
* Towels and sheets/bedding is included.
* All lower bunk beds will be made before arrival, and sheets for top bunks and pullout couch will be placed on the bed.
* Free parking

The rental price in Cardamom Town includes:
* Bedding/sheets, parking spot, trolley, and end-of-stay cleaning, in addition to full use of the house and its facilities/equipment during your stay.
* Entertainment (tickets to the show «Sirkus Jesper» during its playing period) and a simple robber’s breakfast is included in July.
* We expect the house to be tidies and dishes to be washed and placed in the cabinets. Failure to do so may lead to extra cleaning fees.
* Free parking

NB! All accommodation guests in Cardamom Town must have tickets to the Park valid from the day you arrive and the entire day you check out.

The rental price at Dyreparken Hotell includes:
* Wifi
* Free Parking
* End-of-stay cleaning
* Bedding/sheets and towels

The rental price at Dyreparken Safaricamp includes:
* Wifi
* Free parking
* Sheets and towels (ready-made beds for 6-bed tent with bathroom and water view)
* End-of-stay cleaning
* Heater

The rental price at Roligheden Camping includes:
* Full use of the rented pitch site and its facilities/equipment during your stay. Electricity may be purchased separately, and there are water pumps located across the camp site.
* Access to shared facility with toilets. Shower possible for a fee.
* Access to a changing room for children.
* Access to a shared kitchen facility
* Free Wifi
* Free parking in the Zoo’s parking areas (remeber to registrer your car in the reception)

The rental price at Dyreparken Bobilcamp includes: 
* Electricity
* Wifi
* Water station available at the area

Children between 0-2 years
Children between 0-2 years stays for free as long as they use the beds that are available in the rented unit, or if you bring your own cot. Cots can be rentet for a fee.

Discounts
Cannot be combined. Discounts are not applicable for existing booking.

Smoking policy
All apartments/rooms/houses/tents and indoors facilities in Abra Havn, Cardamom Town, Dyreparken Hotell, Dyreparken Safaricamp and Roligheden Camping are smoke free areas. Violation of this will lead to a NOK 500 charge for extra cleaning.
In Cardamom Town – the world’s first smoke-free town – indoor smoking is also prohibited. The entire area inside the town walls is smoke free.
At Dyreparken Hotell, there is a designated smoking area outside the hotel entrance, and outside the bar on the lower floor. Smoking is not allowed on the balconies.
Smoking is not allowed inside the tents or anywhere on area in the Safaricamp.
Smoking is not allowed inside the rented units at Roligheden Camping. Please be considerate of other guests when smoking elsewhere at Roligheden.

Pets
Dyreparken Hotel have rooms where pets are allowed, for a NOK 200 fee per day. This may be purchased online or by phone. In Abra Havn and Cardamom Town, pets are not allowed anywhere on the premises or inside the houses/apartments. Dogs are not allowed in the rented units at Roligheden Camping or anywhere on the Safaricamp area or inside the tents.
At Roligheden Camping, pets are otherwise allowed on the premises.

Check-in and check-out at Dyreparken Hotel, Abra Havn, Cardamom Town and Dyreparken Safaricamp:
Check-in from 3pm
Check-out by 11am

Guests who are visiting the Zoo/Water Park on their day of departure may park for free at the Zoo’s parking lots by registering their registration number in the reception area.

Check-in and check-out at Roligheden Camping:
Check-in from 1pm for tents/caravans and 3pm for rented units in the reception at Roligheden camping.
Check-out by 11am for rented units, and by 12 for tents/caravan pitch sites.

Check-in and check-out at Dyreparken Bobilcamp
Dyreparken Bobilcamp is only available for drop-in, and you may therefor arrive whenever you like, as long as we have available capacity. Find an open spot and park your vechicle, and contact the reception staff at Dyreparken Hotell for check-in. Check-out is within 12pm at departure day.

Room allocation
Upon ordering multiple rooms, we try to the best of ability to get these as close as possible.
In Abra Havn: You can choose a specific apartment within your category or a location by calling +47 97059700 (press 2). You can make a request for free or guarantee a location for NOK 295 per apartment. Must be booked at least 14 days prior to your stay.
Allocation of unspecified apartments within your category will not be disclosed until check-in.

Deposit
We may demand a NOK 2000 deposit per room for schools, sports teams or other large groups. The deposit must be paid along with the bill for the stay, and will be refunded no more than 2 weeks after departure, if there are no damages to the room.
Note that there are special conditions for schools, sports groups and large groups, which the group leader must sign and hand in upon check-in.

Renter’s responsibilities
The renter is obligated to respect rules of conduct in all accommodation locations. The renter is fully responsible for the room’s inventory. Any damages or losses caused by the renter will be billed upon departure. The person who made the booking, is also responsible for all damages caused by the other guests in their booking. The apartment must not house more persons than what is specified in the booking. A person over 18 years old must be present during the entire stay.

Selling accomodation/package deals between two private parties
You may sell accomodation/a package deal to someone else, but please note that you as the seller are responsible for passing on correct information and terms regarding the stay. Settlement are done between seller and buyer, Kristiansand Dyrepark AS or Dyreparken Overnatting AS is not part of this trade. Seller must within reasonable time inform Dyreparken about the sale, and hand over contact information to the new owner. Dyreparken does not charge a fee for changing this information.

When selling accomodation, Dyreparken needs following information: Name, e-mail and phone number to new owner, as well as name and age category (0-2 years, 3-13 years, 14+ years) on the other guests. Eventual changing fees for changing a child ticket to an adult ticket will be charged new owner at arrival if this isn`t clarified in advance. A child may use an adult ticket, but not the other way around.

All complaints must be brought to our attention immediately, either to the accommodation receptions, or Guest Services by the main entrance. Any claims for refunds must be sent in writing within 7 days of departure, to post@dyreparken.no.

Cancellations
The Norwegian Cancellation Act, chapter 6, section 22, addresses the limitations of the Cancellation Act. Point m states that the right to cancel does not apply for “the provision of accommodation services for purposes other than housing, goods-transport services, car-rental services, catering services and services relating to leisure activities when the contract stipulates a specific date or specific period when such services are to be provided.” This includes e.g. cinema-, concert- or airplane tickets, and all our products are covered here. In these cases, our other cancellation terms apply.

Cancellation terms
You are responsible for checking your booking confirmation (sent to you by email), to make sure dates and products are correct. If something is not correct, you can cancel your booking at My page (Min side) within 24 hours after booking is completed. If you need assistance from us to cancel your booking, you must reach out to us within the 24 hours, either by phone or email. Cancellation after 24 hours may lead to cancellation fees, or no possibility for cancellation at all.

You may cancel tickets and annual passes within 24 hours from purchase on My Page (Min Side), if they have not yet been used. If you wish to change a Both Parks ticket to only a Zoo ticket (downgrade), you must cancel the ticket within 24 hours and order a new one. When buying an annual pass (for a new year) before January 10th the annual pass can be cancelled up until January 10th, as long as the pass has not been used yet.

Exception: It is not possible to cancel a product (e.g. entrance tickets) from My page the same date that the product is valid for. That means that if you buy an entrance ticket valid for today, you can not cancel the ticket tonight or tomorrow, even though it is within 24 hours from purchase.

If you need to change the date on an entrance ticket it must be done before midnight the day before the ticket is valid.

Tickets to shows can also be cancelled within 24 hours from purchase on My Page, or within 6pm if you order tickets to a show the same day. Beyond that there are no cancellations or refunds, expect if the organizer cancels. Unused tickets that date backwards, are non-refundable, even within the 24 hour limit.

Because of the insecurity regarding the corona virus we would like to point out that it is safe to buy tickets to «Kaptein Sabeltann og Havets Hemmelighet» for summer 2021. If there will be changes to the show, or we have to cancel or play a different show than announced, you will get the possibility to get the amout refunded, or offered tickets to the new show. If this happens we will contact everyone by email.

Additional products that are not mentioned in this document, e.g. entrance tickets, tickets to shows or accomodation, can be cancelled within 24 hours from purchase.

All accommodations, including our package deals, may also be cancelled within 24 hours from purchase on My Page.

Cancellation of accomodation (not package deal with tickets)
Cancellation more than 30 days before arrival: Full refund minus NOK 250 fee per rented unit.
Cancellation between 30 and 15 days before arrival: 50 % of the amount will be refunded.
Cancellation less than 15 days before arrival: No refunds.

These terms apply to all our accommodation locations: Abra Havn, Dyreparken Hotell, Kardemomme by, Dyreparken Safaricamp and Roligheden Camping.

Upon booking stays at Dyreparken Hotel which are not prepaid, your reservation will be held until 3pm, and cancelled after this is you do not contact us at +47 38146400 to secure your reservation by providing your credit card information. A non-prepaid accomodation at Dyreparken Hotell can be cancelled up until the day of arrival, without any fees.

Packages and campaigns
The following terms apply to our package deals. The definition for a package deal is explained further up in this document.

Cancellation of packages including accomodation and entrance tickets
Cancellation more than 30 days before arrival: Full refund minus NOK 500 fee per package.
Cancellation between 30 and 15 days before arrival: 50 % of the amount will be refunded.
Cancellation less than 15 days before arrival: No refunds.

Cancellation of packages including accomodation, entance tickets and show tickets
Cancellation more than 30 days before arrival: Full refund minus NOK 750 fee per package.
Cancellation between 30 and 15 days before arrival: 50 % of the amount will be refunded.
Cancellation less than 15 days before arrival: No refunds.

These terms apply to all our accommodation locations: Abra Havn, Dyreparken Hotell, Kardemomme by, Dyreparken Safaricamp and Roligheden Camping.

You may change the date of your accomodation for a NOK 250 fee. This is done by ordering a new stay for desired date, and Dyreparken will then cancel and refund your original stay. This must be done at least three days before arrival at original stay.

Kristiansand Dyrepark AS/Dyreparken Overnatting AS are not responsible for unsatisfactory weather conditions, closed facilities, and other conditions beyond our control.

Shows that must be cancelled due to severe lightning and thunder, and other unforeseen circumstances, are outside our control. If the organizer cancels the show, tickets will be refunded following more information.

Reservation on the evening show «Kaptein Sabeltann og Angrepet fra Gral» summer 2021: If Kristiansand municipality, or national authorities,  imposes restrictions regaring the number of people allowed at events beyond what is currently allowed at step three of the reopning plan, the ones who have bought tickets with specific seating will be prioritized when tickets are assigned. Tickets bought without specific seating will come second in this prioritizing.

We reserve the right for spelling errors or any price adjustments.
Pictures of our products and services are illustrative and may deviate from the actual product.

If there occurs typos of significance from the Zoo, in ads, on the website, etc., which deviate significantly from the normal sales price, the Zoo may unilaterally change, delete or reject orders. If a product proves to be sold out, but still available online (double booking) at www.dyreparken.no, the Zoo may delete or reject the order. This also applies if the customer has received an order confirmation, etc. However, the error must be fixed within reasonable time once it has been detected.

Kristiansand Dyrepark AS/Dyreparken Overnatting AS may cancel or interrupt an accommodation due to force majeure, which may occur in case of war, riots, strikes, lockout, oil and fuel rationings, border closing, epidemics, natural and climate disasters, or similar events.

In case of force majeure, the Zoo is obligated to inform the renter immediately. The renter will in these cases not have rights for refunds or compensations.

Information about our privacy policies can be found in Norwegian at www.dyreparken.no/personvern

What has changed the last 12 months?
– Reservation on evening show «Kaptein Sabeltann og Angrepet fra Gral», regarding who will be prioritized if the number of people allowed at events changes (June 24th 2021) 
– Specified that a non-prepaid booking at Dyreparken Hotell can be cancelled without any fees (March 4th 2021)
– Added terms for bookings done as a reservation (February 12th 2021)
– Updated cancellation policy for accomodation and package deals (February 9th 2021)
– Added information about selling tickets and accomodation between two private parties (February 9th 2021)
– Specified that annual passes/season tickets and free tickets can not be sold to someone else (February 9th 2021)
– Minor changes/specifications throughout the document (February 9th 2021)
– Stated that an invocie can not be payed by using a giftcard from Dyreparken (August 20th 2020)
– Removed information about breakfast beeing included when staying at Dyreparken Hotell (August 20th 2020)