Terms and conditions

1.1 The following terms apply when ordering at www.dyreparken.no:

• Kristiansand Dyrepark AS is technically responsible for bookings made at dyreparken.no.
• You must be at least 18 years old to order online.
• You are responsible for using correct information, e.g. correctly spelled names, address, email address, or phone number. Fees may occur to cover costs as a consequence of wrong information.
• Dyreparken is not liable for orders that due to technical difficulties do not reach Dyreparken.
• Otherwise Norwegian laws and regulations apply.

2.1 Payment with bank card, Vipps or gift card 
You may pay with bank card (debit or credit) through Nets who is a safe payment processor, and we accept card payment with Visa, MasterCard and Diners. When a booking is confirmed the entire sum will be charged immediately. It is also possible to pay with Vipps or digital gift cards issued by Dyreparken. If you have a gift card from Dyreparken that does not cover the total amount of your booking you may choose to pay in installments with the other payment options that are available.

You will recieve a booking confirmation by email when the booking is confirmed.

2.2 Invoice from Riverty 
If you wish to pay using an invoice, we offer Riverty Faktura and Riverty Delbetaling, in collaboration with Riverty GmbH. Read more here.
The invoice will be issued by email from kundeservice-no@myafterpay.com and you have a 14 days payment deadline. Riverty is responsible for following up payments. Note that your email address has to be correct since invoices are issued by email. It is not possible to pay the invoice with a gift certificate from Dyreparken, and an invoice can be payed with either credit card or by online banking.

With Delbetaling (paying in installments), you can divide the payment for a number of months. You pay a fixed price each month until the sum is paid in its entirety. You can at any time pay the entire sum left without being charged extra fees. With “Riverty Konto” you can divide up your payment. Read more here.

You can also find your invoice and divide the payment by logging in to my.riverty.com/no-no.

You have to be 18 years old to order with Riverty, and be a registered citizen in Norway, and approved in the credit check that is run simultaneously with your order.

In the case of delayed payments, a payment reminder and/or a collection notice will be issued, and government regulated fees be added. If payments are still not made, the invoice will be forwarded to a collections office and further fees will accure.

NB! A booking done with invoice as payment method follows the same cancellation terms as bookings paid with bank card, Vipps or gift card. The booking is considered paid even though the invoice isn`t paid yet, and an unpaid invocie follow our normal cancellation terms.

2.3 Bookings done as a reservation
When ordering through our Servicesenter, it is possible to do a booking as a reservation with a given payment deadline (only available on request). You will find the payment deadline in the email you receive after the reservation has been made, and at Min side (My page) on dyreparken.no. The reservation will be cancelled automatically if payment is not done within due date, and the reserved products will be available for sale at dyreparken.no. It is therefor important that you pay your reservation before it expires. When payment is done you will recieve a booking confirmation, and you can download tickets from Min side (My page) og find your order in our app. You can also order additional products after the reservation has been paid.

You can choose between the following payment methods: Credit card, Vipps, gift certificate from Dyreparken, and invoice from Riverty. Please note that if you choose invoice from Riverty it is not necessary to pay the invoice at the due date that you find at My page at dyreparken.no, you can follow the payment deadline that is set in your invocie from Riverty (14 days ahead). Invocie will be issued by email.

If an unpaid reservation is cancelled Dyreparken is not responsible for delivering an equivalent booking with the same content and price as originally reserved. We operate with dynamic prices, and products may be sold out. A confirmation for a reservation like this is not a valid booking confirmation, this will be issued when the reservation is paid.

3.1 Confirmation for entrance tickets, annual/season pass and show tickets
You will receive one or two emails from us immediately after the booking is confirmed. If you order tickets to the present or following day, you will receive one email confirmation and one email containing mobile tickets. If your visit takes place in the future, you will only receive an e-mail with confirmation.
Tickets can be downloaded as mobile tickets or PDF-files on your My page (“Min side”) at www.dyreparken.no/logg-inn/. Your confirmation contains a step-by-step instruction. Your tickets will also be available in our app.

3.2 Confirmation for accommodation
Immediately following your booking, a confirmation for accommodation will be issued by email. Upon receiving the confirmation, the renter is responsible for checking that the date and room type is correct.

3.3 Confirmation for digital gift cards 
Booking confirmation with a digital gift card in PDF will be sent in an email immediately after the order is confirmed. The gift card is valid one (1) year from the purchase date. The gift card contains an unique code that is used for online purchases.

3.4 Not received an email confirmation?
If you do not receive an email confirmation immediately following your purchase, please check your spam folder. If you can`t find the confirmation there, it may indicate that the booking for some reason has not been approved. You may check your My page to see the status of your booking.

4.1 Tickets to the Zoo and/or Water Park
Tickets to Dyreparken (zoo) and/or Badelandet (water park) are valid only for the dates you have chosen during the booking process. Multiple-day tickets are always valid consecutive days. Tickets can be upgraded/changed to other dates the same year on My Page (Min Side) or in the ticket booths / Guest Services for a fee. By changing multiple-day tickets forward in time, we always change the first day of the ticket, and the remaining days will be valid for the consecutive days following the new date. Upgrading to an additional day will always mean a consecutive day.

It is important that you treat your online ticket as a security paper, and make sure it is not copied or printed multiple times. If Dyreparken has reason to believe misuse/forgery has taken place, e.g. copying tickets, you may be asked to show ID. We therefore ask you to bring your payment card or other valid photo ID to the Zoo. Entrance tickets are personal, and one entrance ticket cannot be used by multiple persons.

Even if you always can print a new copy of the ticket, you may be refused entry if someone else has used your ticket to enter earlier that day. The ticket thus is only valid for the number of times/days specified on the ticket. Any attempt of misuse/forging tickets will be considered as document forgery and be reported to the police.

If you have received a ticket marked “Invitert” or “Samarbeidspartner”, please note that these cannot be sold, as they are free tickets. Misuse may lead to cancellation of the ticket. A ticket like this is only valid within the year printet on the ticket, and an unused ticket can not be transfered to the next year. Some of these tickets can be upgraded to an extra day, please contact us with you ticket number to check if this is possible for your ticket. The ticket will be marked with a price level between 1 and 7, indicating the period the ticket can be used. At this page you can check the validity.

4.2 Annual and season pass
An annual pass for Dyreparken is valid an unlimited number of times between January 1st to December 31st in the year you have booked for.
Annual pass for Begge parker (zoo and water park) can be used an unlimited number of times to both the Zoo (January 1st to December 31st) and Water Park (opening dates may vary from year to year, see our opening hours for specific dates).

Season pass to Dyreparken (the zoo) or Badelandet (Water Park) is valid an unlimited number of times in a given period (specified on your tickets, the dates may vary from year to year).

Check our openings hours, as we operate with different opening hours throughout the year, with varying number of attractions, stores, and eateries open.

An annual pass/season tickets is personal and may only be used by the owner of the card. Any misuse of season tickets will be lead to a cancellation of the card in the current year, and may in some cases lead to police charges. The amount paid for the pass/tickets will not be refunded.
Each annual pass holder must have their own pass, which also applies to children ages 0-2 years old. By purchasing an annual pass up until the day before the child turns 3 years old, will warrant a free pass for the rest of the year.

Annual pass/season pass benefits are personal, unless otherwise stated. We have different benefits belonging to the different types of annual/season passes. Det ettergis ikke rabatt på et allerede kjøpt produkt hvis produktet på et senere tidspunkt rabatteres som en del av fordelsprogrammet til årskortholdere. A already purchased product will not be discounted if the product at a later time is reduced in price as part of the benefits program for annual pass holders.

4.3 Forgotten or lost annual /season pass
If you forget your annual pass, please contact the ticket booth or Guest Services when you arrive to receive an entrance ticket for NOK 30 per forgotten ticket. Only possible by showing ID. If you lose your annual pass, please contact the ticket booth or Guest Services upon arrival. There is a NOK 50 fee to print a new pass. Only possible by showing ID.

4.4 Show tickets
Tickets to shows and other experiences are only valid for the day they have been purchased. Tickets can be changed for a fee up until 3 days before the originally booked date.

5.1 Additional products
Additional products are only valid for the date they have been purchased. They can mostly be changed for another day up until 1 day before the original date, but may be depended on a main products. Check your My Page (Min Side) for exact dates.

5.2 Digital gift cards
Digital gift cards can be bought at dyreparken.no and loaded with optional sum. The gift card is valid for one (1) year from purchase date. The gift card can be used for all purchases at dyreparken.no, but it is not possible to pay with this gift card in Dyreparkens physical stores or in our souvenir shop online. If the gift card does not cover the total amount of your booking you may choose to pay in installments with the other payment options that are available.

The gift card is available on My page, and it can be downloaded by sending yourself the booking confirmation again.

6.1 Terms for accommodation
Dyreparken Overnatting (Dyreparken Accommodation) has seven different accommodations, and there may be different facilities included at the different hotels. Please see this page for specific information. 

6.2 Change rules for accommodation
You may change the date of your accomodation for a NOK 250 fee. This is done by ordering a new stay for a desired date, and Dyreparken will then cancel and refund your original stay. This must be done at least three days before the original arrival date.

6.3 Requirement for a valid entrance ticket during the stay
When staying in Cardamom Town the entire traveling party must have valid entrance tickets (or annual pass) to the zoo for the entire stay. This is not a requirement for the other hotels. 

6.4 Discounts
Cannot be combined. Discounts are not applicable for an existing booking.

6.5 Smoking policy
All apartments, rooms, houses, tents and indoors facilities in Abra Havn, Cardamom Town, Dyreparken Safari Hotel, Juliusskogen, Dyreparken Safaricamp and Roligheden Camping are smoke free areas. Violation of this will lead to a NOK 500 charge for extra cleaning.
In Cardamom Town – the world’s first smoke-free town – indoor smoking is also prohibited. The entire area inside the town walls is smoke free.
At Dyreparken Safari Hotel, there is a designated smoking area outside the hotel entrance, and outside the bar on the lower floor. Smoking is not allowed on the balconies.
Smoking is not allowed inside the rented units at Roligheden Camping. Please be considerate of other guests when smoking elsewhere at Roligheden.

6.6 Pets
Dyreparken Safari Hotel has rooms where pets are allowed, for a NOK 200 fee per day. This may be purchased online or by phone. In Abra Havn, Cardamom Town, Dyreparken Safaricamp and Juliusskogen, pets are not allowed anywhere on the premises or inside the houses/apartments. Pets are not allowed in the rented units at Roligheden Camping or anywhere on the Safaricamp area or inside the tents.
At Roligheden Camping, pets are otherwise allowed on the premises.

6.7 Room allocation
Upon ordering multiple rooms, we try to the best of ability to get these as close as possible.

Abra Havn: You can choose a specific apartment within your category or a location by calling +47 97059700 (press 2). You can make a request for free or guarantee a location for NOK 295 per apartment. This must be booked at least 14 days prior to your stay.
Allocation of unspecified apartments within your category will not be disclosed until check-in.

6.8 Deposit
We may demand a NOK 2000 deposit per room for schools, sports teams or other large groups. The deposit must be paid along with the bill for the stay, and will be refunded no more than 2 weeks after departure, if there are no damages to the room.
Note that there are special conditions for schools, sports groups and large groups, which the group leader must sign and hand in upon check-in.

6.9 Renter’s responsibilities
The renter is obligated to respect rules of conduct in all accommodation locations. The renter is fully responsible for the room’s inventory. Any damages or losses caused by the renter will be billed upon departure. The person who made the booking, is also responsible for all damages caused by the other guests in their booking. The apartment must not house more persons than what is specified in the booking. 

6.10 Minimum age for responsible renter
A person over 18 years old must be present during the entire stay. 

7.1 Selling tickets between two private parties
You may sell entrance tickets, show tickets or additional products on to someone else, but please note that you as the seller are responsible for giving correct information about the product to the buyer. This also includes information about the terms and conditions for the products you sell.

Settlement are done between seller and buyer, and Kristiansand Dyrepark AS/Dyreparken Overnatting AS it not part of this trade. When selling or buying entrance tickets and show tickets you do not need to inform Dyreparken about this. When selling additional products that are specified to the participants name, like «Dyrepasser for en dag», Dyreparken needs to be informed about the sale. It is not allowed to sell annual pass/season tickets, or free tickets marked with «Invitert» or «Samarbeidspartner».

7.2 Selling accomodation/package deals between two private parties
You may sell accomodation/a package deal to someone else, but please note that you as the seller are responsible for passing on correct information and terms regarding the stay. Settlement are done between seller and buyer, Kristiansand Dyrepark AS or Dyreparken Overnatting AS is not part of this trade. Seller must within reasonable time inform Dyreparken about the sale, and hand over contact information to the new owner. Dyreparken does not charge a fee for changing this information.

When selling accomodation, Dyreparken needs following information: Name, e-mail and phone number to new owner, as well as name and age category (0-2 years, 3-13 years, 14+ years) on the other guests. Eventual changing fees for changing a child ticket to an adult ticket will be charged new owner at arrival if this isn`t clarified in advance. A child may use an adult ticket, but not the other way around.

 

8.1 Definition for a package deal/campaign bought at dyreparken.no
A package deal bought at dyreparken.no is defined as a pre-assembled package where the content is defined and set by Dyreparken. It is clearly communicated during the booking process that one has chosen a package deal, e.g. when choosing accomodation and in the shopping basket. The package deal will have a specific name (e.g. Sjørøverferie, Dyrisk sommerferie, Safariferie etc) and the total price is presented as one total amount. The package deal will either contain accomodation and entrance tickets, or accomodation, entrance tickets and tickets to the show Kaptein Sabeltann or Sirkus Jesper. The entrance tickets will be valid from arrival day until departure day, and will give access to both parks (Zoo and Water Park) during the period the Water Park is open, and access to the Zoo during the period the Water Park is closed. The cancellation policy for a package deal will not be valid for a booking containing the same products if it`s not booked as one of our package deals. When a booking is made through a third party (e.g. Booking.com) you will not be able to book a package deal.

 

9.1 Warranties
All complaints must be brought to our attention immediately, either to the accommodation receptions, or Guest Services by the main entrance. We will immediately try to redeliver or to correct any errors. If we manage to redeliver or correct according to the law, the guest can not demand a discount or cancellation of the purchase, cf. forbrukerkjøpsloven § 29 third paragraph (the Norwegian Consumer Purchase Act). If we fail to correct or redeliver any claims for refunds must be sent in writing within two moths after departure, to post@dyreparken.no.

10.1 Cancellations
The Norwegian Cancellation Act, chapter 6, section 22, addresses the limitations of the Cancellation Act. Point m states that the right to cancel does not apply for “the provision of accommodation services for purposes other than housing, goods-transport services, car-rental services, catering services and services relating to leisure activities when the contract stipulates a specific date or specific period when such services are to be provided.” This includes e.g. cinema-, concert- or airplane tickets, and all our products are covered here. In these cases, our other cancellation terms apply.

10.2 Cancellation terms for tickets, annual passes and add ons 
You are responsible for checking your booking confirmation (sent to you by e-mail), to make sure dates and products are correct. If something is not correct, you can cancel your booking at My page (Min side) within 24 hours after booking is completed. If you need assistance from us to cancel your booking, you must reach out to us within the 24 hours, either by phone or e-mail. Cancellation after 24 hours may lead to cancellation fees, or no possibility for cancellation at all.

You may cancel tickets and annual/season passes within 24 hours from purchase on My Page (Min Side), if they have not yet been used.

You may change a Both parks ticket to a Zoo ticket (downgrade) if there is more than 30 days left to date of use. This is not possible if you have bought a package deal, as the content in our package deals is defined by us. Contact our service office if you would like to change your ticket. The water park is worth 150 NOK on each ticket. If you buy a ticket where date of use is closer than 30 days and you would like to downgrade, you must cancel your ticket within 24 hours from purchase and order a new ticket.

When buying an annual pass (for a new year) before January 10th the annual pass can be cancelled up until January 10th, as long as the annual pass has not been used yet. Unused entrance tickets will not be refunded.

Exception: It is not possible to cancel a product (e.g. entrance tickets) from My page the same date that the product is valid for. That means that if you buy an entrance ticket valid for today, you can not cancel the ticket tonight or tomorrow, even though it is within 24 hours from purchase.

If you need to change the date on an entrance ticket it must be done before midnight the day before the ticket is valid.

Tickets to evening shows can also be cancelled within 24 hours from purchase on My Page, or within 6pm if you order tickets to a show the same day. Beyond that there are no cancellations or refunds, expect if the organizer cancels. Unused tickets that date backwards, are non-refundable, even within the 24 hour limit.

Because of the insecurity regarding the corona virus we would like to point out that it is safe to buy tickets to «Kaptein Sabeltann og Havets Hemmelighet» for summer 2022. If there will be changes to the show, or we have to cancel or play a different show than announced, you will get the possibility to get the amout refunded, or offered tickets to the new show. If this happens we will contact everyone by email.

Additional products that are not mentioned in this document, e.g. entrance tickets, tickets to shows or accomodation, can be cancelled within 24 hours from purchase.

All accommodations, including our package deals, may also be cancelled within 24 hours from purchase on My page.

10.3 Cancellation of accomodation (not package deal with tickets)
 The definition for a package deal is explained in chapter 8 in this document.

– When ordering a prepaid stay at one of our hotels it is possible to cancel within 24 hours from time of purchase.
– In case of cancellation more than 30 days before arrival: Full refund minus NOK 250 fee per rented unit.
– In case of cancellation between 30 and 15 days before arrival: 50 % of the amount will be refunded.
– In case of cancellation less than 15 days before arrival: No refunds.

These terms apply to all of our hotels: Abra Havn, Dyreparken Hotell, Juliusskogen, Kardemomme by, Dyreparken Safaricamp and Roligheden Camping.

When booking a stay at Dyreparken Hotel which are not prepaid, your reservation will be held until 3pm, and cancelled after this if you do not contact us at +47 38146400 to secure your reservation by providing your credit card information. A non-prepaid accomodation at Dyreparken Hotell can be cancelled up until the day of arrival, without any fees. This only applies to accomodations with «Pay at the hotel (Betal på hotellet)» where the accomodation will be paid in the reception when checking in. An unpaid invoice is not considered as a non-prepaid accomodation.

10.4 Cancellation of packages including accomodation and entrance tickets
 The definition for a package deal is explained in chapter 8 in this document.

– When ordering a prepaid stay at one of our hotels it is possible to cancel within 24 hours from time of purchase.
– In case of cancellation more than 30 days before arrival: Full refund minus NOK 500 fee per rented unit.
– In case of cancellation between 30 and 15 days before arrival: 50 % of the amount will be refunded.
– In case of cancellation less than 15 days before arrival: No refunds.

10.5 Cancellation of packages including accomodation, entance tickets and show tickets
The definition for a package deal is explained in chapter 8 in this document.

– When ordering a prepaid stay at one of our hotels it is possible to cancel within 24 hours from time of purchase.
– In case of cancellation more than 30 days before arrival: Full refund minus NOK 750 fee per rented unit.
– In case of cancellation between 30 and 15 days before arrival: 50 % of the amount will be refunded.
– In case of cancellation less than 15 days before arrival: No refunds.

These terms apply to all of our hotels: Abra Havn, Dyreparken Safari Hotell, Juliusskogen, Kardemomme by, Dyreparken Safaricamp and Roligheden Camping.

For safety reasons the following rules apply in Dyreparken (the zoo) and Badelandet (the water park).

11.1 Rules of order for Dyreparken / the Zoo: 

• Dogs and other pets: Dogs and other pets are not allowed in Dyreparken.
• Bicycles: Bicycles (including tricycle), scooters, roller skates and skateboards are not allowed due to the safety of other guests.
• Barbequing: Barbequing is prohibited due to fire hazard, and this rule applies to the entire destination, including the parking lots and all of our accomodations.
• Sledding boards / toboggans: During the winter season sledding boards are allowed if there is snow, but they can only be used as transportation for children.
• Smoking: Smoking (including e-cigarettes/vapes) is prohibited inside the Zoo, Water Park and at our different accomodations. You will find designated areas for smoking (by the cheetahs, the Nile, the car tracks, between Hakkebakkeskogen and KuToppen, and by Stranda in the Water Park, as well as by the main entrance to Dyreparken Hotell).
• Safety of our guests: The safety of our guests at the different attractions is our employees’ top priority. Safety regulations for each attraction must be followed.
• Misuse of annual/season passes: Annual and season passes are personal and can not be used by others. Misuse will lead to confiscation for the rest of the year.
• Theft of food, other goods, personal belongings of other guests or from Dyreparkens property will lead to immediate eviction.
• Alcohol and drugs are not allowed. Visibly intoxicated people are not welcome in Dyreparken.
• Animal cruelty: We have a zero tolerance for animal cruelty.
• Threatening behaviour: Threatening and/or bad behaviour towards other guests and/or employees will be reason to be escorted out without a refund on your tickets.
• Violation of rules on activities that may lead to danger to life and health, or a shut down or evacuation of the activity, will lead to immediate eviction.

11.2 Rules of order for Badelandet / the Water Park: 

• Toys/mattresses: Big inflatable toys and mattresses are not allowed. You may bring small toys.
• Snorkel/flippers: Snorkels and/or flippers are not allowed. You may use a diving mask, but the snorkel must be removed.
• Parasol: It`s not allowed to bring your own parasol.
• Prams: It`s not allowed to bring prams to the indoor area. We make exceptions for infants sleeping in their prams.
• Bicycles: Bicycles (including tricycle), scooters, roller skates and skateboards are not allowed due to the safety of other guests.
• Bags: Bags and other equipment can not be brought along to our indoor area, and must be kept in the wardrobe.
• Dogs and other pets: Dogs and other pets are not allowed in Badelandet.
• Barbequing: Barbequing is prohibited due to fire hazard, and this rule applies to the entire destination, including the parking lots and all of our accomodations.
• Smoking: Smoking (including e-cigarettes/vapes) is prohibited inside the Water Park. You will find a designated area for smoking by Stranda.
• Safety of our guests: The safety of our guests in the different attractions is our employees’ top priority. Safety regulations for each attraction must be followed.
• Misuse of annual/season passes: Annual and season passes are personal and can not be used by others. Misuse will lead to confiscation for the rest of the year.
• Theft of food, other goods, personal belongings of other guests or from Badelandets property will lead to immediate eviction.
• Alcohol and drugs are not allowed. Visibly intoxicated people are not welcome in Badelandet.
• Threatening behaviour: Threatening and/or bad behaviour towards other guests and/or employees will be reason to be escorted out without a refund on your tickets.
• Violation of rules on activities that may lead to danger to life and health, or a shut down or evacuation of the activity, will lead to immediate eviction.
• Age limits: Remember that children must be 10 years or older to venture on their own in the Water Park.

11.3 Consequences for violating the rules of order
Violation of these rules may lead to eviction, and the amount for the entrance ticket will not be refunded. In case of repetitive bad behaviour annual/season pass may be confiscated without a refund. Major violations will lead to a police report.

12.1 Weather conditions
Kristiansand Dyrepark AS/Dyreparken Overnatting AS are not responsible for unsatisfactory weather conditions, closed facilities, and other conditions beyond our control.

12.2 Cancellation of shows
Shows that must be cancelled due to severe lightning and thunder, and other unforeseen circumstances, are outside our control. If the organizer cancels the show, tickets will be refunded following more information.

12.3 Spelling errors and price adjustments
We reserve the right for spelling errors or any price adjustments.

12.4 Pictures
Pictures of our products and services are illustrative and may deviate from the actual product.

12.5 Typos or misprints of a significant size
If there occurs typos of significance from the Zoo, in ads, on the website, etc., which deviate significantly from the normal sales price, the Zoo may unilaterally change, delete or reject orders.

12.6 Sold out products/double bookings
If a product proves to be sold out, but still available online (double booking) at www.dyreparken.no, the Zoo may delete or reject the order. This also applies if the customer has received an order confirmation, etc. However, the error must be fixed within reasonable time once it has been detected.

13.1 Force majeure
Kristiansand Dyrepark AS/Dyreparken Overnatting AS may cancel or interrupt an accommodation due to force majeure, which may occur in case of war, riots, strikes, lockout, oil and fuel rationings, border closing, epidemics, natural and climate disasters, or similar events.

In case of force majeure, the Zoo is obligated to inform the renter immediately. The renter will in these cases not have rights for refunds or compensations.

14.1 Privacy policy
Information about our privacy policies can be found at this page, or in Norwegian at www.dyreparken.no/personvern.

15.1 Cookies
Information about cookies may be found here: www.dyreparken.no/informasjon-om-cookies

What has changed the last 12 months?

• Added terms about discount on products for annual pass holders (April 15th 2024)
• Added link to the privacy policy in English (November 29th 2023)
• Small changes in set up and wording (November 22nd 2023)
• Specified terms for purchases done with invoice. (August 18th 2023)
• Updated terms for warranties, and changed the deadline from seven days to two months after departure. (June 12th 2023)