FAQ Tickets and booking

• How many people can be in one booking? 
1.
In Abra Havn, the biggest pirate shacks can house up to 8 adults and children + up to 2 children between the ages 0-2 in baby cribs. 
2.
In Cardamom Town, up to 12 adults and children + up to 2 children between the ages 0-2 in baby cribs can stay in one house (number 20).
3.
In Dyreparken Hotel, up to 4 adults and 2 children + up to 2 children between the ages 0-2 in baby cribs (in a junior suite). 

NB! Online booking is limited to 3 pirate shacks, houses or rooms in the same order. Orders exceeding this must be made in additional rounds.

• What is a username? 
A username is used to log on to Min Side (My page) to check an existing order, to renew one or more year-round tickets or to edit you personal information. You will receive a username and password in separate emails when you order something online for the first time.

In most cases, the username will be your email address. For those who have been transferred from the old ticket system and did not have an email, the username will be a number (your customer number). The same goes for those who did not present an email address when buying a year-round ticket at the ticket booths or at Guest Services.

If you have forgotten your username or password, or have not received one, contact us by sending an email to post@dyreparken.no.

• What is a multi-day ticket? 
If you have or are planning on buying multi-day tickets, you will have access to the Zoo and Amusements park (Zoo ticket) and the Water park (Water Park ticket) the amount of days you have bought. For safety reasons, all children have to be 10 years or older to venture alone in the Water Park. Multi-days tickets will be date spesific, and must be used the following day(s) from the first visit day. 

• What are the age limits for tickets/year-round tickets?

Tickets: 
Free for children below 3 years old. 
“Children”: From the day the child has turned 3 years old. 
“Adults”: From the day you turn 14 years old.

Year-round tickets: 
Free for children below 3 years old (up until the day they turn 3). 
“Children”: From the day the child turnes 3 years old. 
“Adults”: From the day you turn 14 years old. 
“Age retired”: From the day you turn 67 years old.

NB! Age limits are counted from the day you come to visit, not the day you order. Remember that children have to be at least 10 years old to venture alone in the Water Park.

• How do I use a combo ticket? 
With a combo ticket, you can go back and forth between the Zoo and the Water Park. NB: For safety reason, children must be 10 years or older to venture alone in the Water Park.

For combo tickets lasting two/three/four days, you can walk between the parks on all of the days.

• Can I make a reservation for “Sjørøvergrillen” in advance? 
Yes, you can make a reservation as you order your tickets for the Captain Sabertooth-show or after you have booked, by entering your booking reference in the menu option “Tilleggsbestilling” and continuing to step number 3 in the booking.

You can also buy a pre-packed goodie bag with various pirate snacks that you can bring to the show. This is available for everyone, regardless of whether you are dining at Sjørøvergrillen or not.

• Can I apply for financial aid for tickets and year-round tickets to the Zoo and the Water Park?
The Park receives many requests for aid to entrance tickets to the Zoo and the Water Park, which we are able to grant through the Park’s ticket fund and other selected authorities.

Click here to apply. 

The Park also collaborates with NAV and some municipalities. To apply for financial aid through any of these, contact NAV or your municipality directly.

For special cases, please contact us by sending an email to post@dyreparken.no

 

Contact information:
Telephone: +47 97 05 97 00 
Email: post@dyreparken.no
Address: Kristiansand Dyrepark, 4609 Kardemomme by 

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